RETURN POLICY & REFUNDS
1. Satisfaction returns
For purchases made directly through UltraOnix, return eligibility and any applicable return period are governed by the terms displayed with your offer at the time of purchase. If the product does not meet your expectations, contact customer support within the applicable return period to request a return.
Conditions for opened products, repeat orders, subscriptions, add-ons or promotional purchases, including any quantity limits or exclusions, will be disclosed with the applicable offer before purchase.
2. Request authorization
Contact [email protected] or 1-855-205-1601 with your order number and the item you wish to return. We will supply a Return Merchandise Authorization (RMA) number and the correct return destination.
Use the return destination provided by customer support; it may differ from the original shipping location. Include the RMA and sufficient order information to identify your purchase. Keep your shipment receipt and tracking details.
3. Costs and refund amount
The refund amount and treatment of original shipping charges and return postage depend on the return terms disclosed with your offer and applicable law. Customer support will explain the applicable return costs and eligible refund amount before you send the product back.
For incorrect or damaged shipments, contact support before sending anything back so we can arrange the appropriate remedy. We will not impose ordinary satisfaction-return costs where applicable law requires us to bear them.
4. Processing
Once a qualifying return is received and checked, we will process the eligible refund and provide confirmation. Refunds go to the original payment method where available. Processing and posting times vary; your financial institution may need additional time to display the credit.
We will explain any rejected request or difference in the refund amount. Contact support if you need an update on the status of your refund.
5. Subscription cancellation is separate
Returning a shipment does not itself cancel a recurring plan. To request cancellation, email [email protected] or call 1-855-205-1601 before your next scheduled charge, following any cancellation deadline disclosed at enrollment. Similarly, canceling future shipments does not automatically refund an order already processed.
This policy does not limit remedies for defective, incorrect or undelivered goods or other mandatory consumer rights.
Return support:
[email protected] | 1-855-205-1601